Please note that our systems will undergo a refresh on Sunday, 16th February, and our contact center will be closed. We apologise for any inconvenience this may cause
Integrated Fridge Freezer Repair
Integrated Fridge Freezer repair
Integrated Fridge Freezer Repair Advice from The Indesit Experts.
Troubleshooting
These are the most frequently asked questions and how to solve your issue.
A noisy integrated fridge freezer isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I stack my Indesit fridge and freezer on top of each other?
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0808 281 6363
What does the holiday button do on my Indesit appliance integrated fridge freezer?
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Indesit appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Indesit customer service on 0808 281 6363
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0808 281 6363
A noisy fridge freezer isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I stack my Indesit fridge and freezer on top of each other?
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I reverse the doors on my Indesit freestanding fridge freezer?
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0808 281 6363 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0808 281 6363
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0808 281 6363
A noisy freezer isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I stack my Indesit fridge and freezer on top of each other?
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I reverse the doors on my Indesit freestanding freezer?
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0808 281 6363 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0808 281 6363
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0808 281 6363
A noisy fridge isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I stack my Indesit fridge and freezer on top of each other?
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I reverse the doors on my Indesit freestanding fridge?
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0808 281 6363 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0808 281 6363
What does the holiday button do on my Indesit appliance fridge?
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Indesit appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Indesit customer service on 0808 281 6363
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0808 281 6363
There is a light flashing on my Indesit washing machine
Many of our newer Indesit washing machines have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Indesit washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Indesit washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Indesit washing machine has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0808 281 6363
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Indesit washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual here. If you need further assistance please call Indesit customer service on 0808 281 6363
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0808 281 6363
Issue: Washer Dryer door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washer dryer door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0808 281 6363
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
There is a light flashing on my Indesit washing machine
Many of our newer Indesit washing machines have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Indesit washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Indesit washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Indesit washing machine has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0808 281 6363
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Indesit washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual here. If you need further assistance please call Indesit customer service on 0808 281 6363
Issue: Washing Machine door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washing machine door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0808 281 6363
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0808 281 6363
Can I stack my Indesit tumble dryer onto my washing machine?
Indesit tumble dryers are designed to be fitted onto the top of some of our Indesit washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or visit our store.
Issue: Tumble Dryer door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your tumble dryer door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0808 281 6363
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
If your Indesit slimline dishwasher will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit slimline dishwasher to fill it must first drain. See “my Indesit slimline dishwasher will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0808 281 6363
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0808 281 6363
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0808 281 6363
Cloudy/White marks are being left on my dishes/glassware
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0808 281 6363
If your Indesit integrated dishwasher will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit integrated dishwasher to fill it must first drain. See “my Indesit integrated dishwasher will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0808 281 6363
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0808 281 6363
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0808 281 6363
Cloudy/White marks are being left on my dishes/glassware
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0808 281 6363
If your Indesit dishwasher will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit dishwasher to fill it must first drain. See “my Indesit dishwasher will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0808 281 6363
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0808 281 6363
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0808 281 6363
Cloudy/White marks are being left on my dishes/glassware
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0808 281 6363
Whether you need support with purchasing, using, or servicing you appliances, SignVideo and Indesit are here to help you.
This service pairs you with a dedicated SignVideo British Sign Language (BSL) interpreter alongside an Indesit customer care representative for live assistance via video call.
You can access the service 8am to 6pm Monday to Friday, 8:30am to 4:30pm Saturday, and 9:30am to 3:30pm on Sundays and bank holidays.