Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Issue: Washing Machines is not operating – some or all functions are not selectable.
Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.
Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224
F02 — Motor circuit fault
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
F03 — Temperature sensing fault
Issue: Washing Machines not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
F05 — Waste pipe blockage or pump issue
Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
F06 — Door lock fault
Issue: Washing Machines door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washing machines door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: Washing Machines drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
F18 — Internal data error
Issue: Some or all display / functions do not work on my washing machines.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Please select an error code to reveal the fault and a how to fix it yourself.
F01
F02
F03
F05
F06
F07
F08
F09
F11
F12
F13
F15
F16
F18
- -
F01
F02
F03
F05
F06
F07
F08
F09
F11
F12
F13
F15
F16
F18
F01 — Electronic circuit board fault
Issue: Washing Machines is not operating – some or all functions are not selectable.
Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.
Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224
F02 — Motor circuit fault
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
F03 — Temperature sensing fault
Issue: Washing Machines not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
F05 — Waste pipe blockage or pump issue
Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
F06 — Door lock fault
Issue: Washing Machines door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washing machines door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: Washing Machines drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
F18 — Internal data error
Issue: Some or all display / functions do not work on my washing machines.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Flashing LED codes
Please select all the flashing LED’s in sequential order to reveal what your error code could mean.
LED1
LED2
LED3
LED4
LED5
Reset
Reset
If the LED’s are arranged differently please select an alternative configuration.
function initEmbeddedMessaging() {
try {
embeddedservice_bootstrap.settings.language = 'en_US'; // For example, enter 'en' or 'en-US'
window.addEventListener("onEmbeddedMessagingReady", function () {
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields({"brand": "indesit", "language" : "en"});
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true;
});
embeddedservice_bootstrap.init(
'00D7Q000008LFzT',
'UK_Service_Indesit_Web_Enhanced_Bot_indesit',
'https://whpemea.my.site.com/ESWUKServiceIndesitWeb1707207672794',
{
scrt2URL: 'https://whpemea.my.salesforce-scrt.com'
}
);
} catch (err) {
console.error('Error loading Embedded Messaging: ', err);
}
};
Use of Cookies
Whirlpool UK Appliances Ltd ("Whirlpool") uses cookies (or similar tracking technologies), from first and third parties, to ensure the proper functioning of the site, improve your browsing experience and offer you a fully functioning browsing experience (strictly necessary cookies) and, subject to your consent, for statistical purposes and to detect the audience of our site (performance cookies) as well as to show you advertising tailored to your browsing habits, interactions with our advertisements and interests (including through third parties, and on other websites or social platforms) and improve the effectiveness of our marketing strategy (marketing and profiling cookies). For more information on how Whirlpool uses cookies or to change your preferences, please see our Cookie Notice. For more information on how Whirlpool processes personal data also collected through cookies see the Privacy Notice. If you choose to close the banner using the "Continue without accepting" button at the top right, the default settings that do not allow the use of cookies other than strictly necessary cookies will be maintained. By clicking on the "ACCEPT ALL COOKIES" button, you consent to the use of all of our cookies and the sharing of your data with third parties for such purposes. By clicking on "I WISH TO SET MY PREFERENCE", you can set your preferences.
Whirlpool UK Appliances Ltd ("Whirlpool") uses cookies or similar tracking technologies, both first and third party, for various purposes. Below you will be able to express your preferences regarding cookies, choosing whether to accept or reject all cookies or decide individually which category and purpose of cookies to consent to. For more information on how Whirlpool uses cookies or to change your preferences, please see our Cookie Notice. Cookies may also collect your personal data: for more information on how Whirlpool processes personal data collected also through cookies (including any other recipients of the data, data retention periods and how to exercise your rights), please see the Privacy Notice.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.